Refund Policy
Last updated: October 7, 2026
Free trial. New members get a 7-day free trial. We ask for a card to start it, but we don't charge it during the trial. Your card is charged only if you choose a plan. If you don't choose a plan by the end of the trial, your access ends and you are not charged. Each person and each card may receive only one free trial.
Plans. The Family Plan is billed monthly ($9.99 a month), every three months ($24.99 every 3 months) or yearly ($72 a year). Founding Member pricing ($48 a year) is offered only by invitation through our email list. Prices are in US dollars. Plans renew automatically until you cancel.
Cancelling. You can cancel anytime online from Account → Membership → Manage billing. When you cancel, your plan won't renew. You keep access until the end of the period you already paid for, and then access ends. You can undo a cancellation before that date.
Monthly plans. Monthly payments are not refundable. If you cancel, you keep access until the end of your current month.
Quarterly plans. Quarterly payments are not refundable. If you cancel, you keep access until the end of your current quarter.
Yearly plans (including Founding Member).
- Your first yearly payment is not refundable.
- If your plan renews automatically and you didn't mean for it to, you may ask for a full refund of that renewal within 14 days of the renewal date. When we refund a renewal, your membership ends.
- Requests made more than 14 days after a renewal are handled at our discretion.
How to ask for a refund. Within 14 days of a yearly renewal, cancel your plan from Account → Membership → Manage billing. Cancelling within that window sends us your refund request. We'll review it and let you know the outcome on your Membership page.
Renewal reminders. Before a yearly plan renews, we'll email you a reminder at the address on your account, so you have time to cancel.
Changing plans.
- Moving up (Monthly to Quarterly or Yearly, or Quarterly to Yearly): the change takes effect right away. We credit the unused part of your current period toward the new plan, and you pay the new plan's price for the time that is left. Your billing date stays the same.
- Moving from Quarterly to Monthly: the change takes effect on your next renewal date. You keep Quarterly until then, and nothing is refunded or credited. You can undo it before that date in Manage billing.
- If you have already cancelled and then choose a different plan, the new plan starts right away, your cancellation is undone, and we credit the unused time on your old plan toward your next bills. Nothing is refunded in cash.
- Yearly plans can't be switched to Monthly or Quarterly mid-year. Cancel, and choose a plan when your year ends.
- Founding Member pricing: once a Founding Member plan ends, it can't be restarted. Returning members choose from our current plans.